Outsourcing Assures a Quality Customer Experience
When you make the decision to outsource fulfillment, you trust your business, inventory, and reputation to your third-party partner. In return, your fulfillment company must think and act like an internal business partner, with your best interests in mind. When they do, they can help you to assure your customers of a quality experience every time they do business with you.
If you have been considering the switch from DIY to outsourced warehousing, packing, and shipping, you are undoubtedly asking yourself this question: “How does a fulfillment center enable me to assure my customers of a quality experience?”
Dedicated Account Managers
Any fulfillment center will be happy to contract with you to handle your inventory and shipping needs. But a business partner like Ridgway will assign you a dedicated account manager who is your advocate and surrogate. Think of the relationship as sending one of your trusted executives or partners to focus on ensuring a quality customer experience from our facility. It is critical to have an account manager there when you need help, and a good one ensures quick turnaround on every support ticket.
The more fulfillment tasks that you can automate, the fewer the opportunities there are for human error. Automation creates a direct connection between customer orders and deliveries. Ridgway’s state-of-the-art technologies integrate with most client e-commerce solutions. Whatever shopping cart system you are using, our systems can immediately capture, integrate, and fulfill orders. Daily order aggregation or manual order entry is not necessary in most cases when the client software is up to date.
Quick Turnaround Times
Outsourcing to a fulfillment center means that a team of specialists is there to expedite orders as they come in with immediate picking, packing, loading, and shipping. Your orders are consistently out the door as quickly as our teamwork and technologies allow – and that can be breathtakingly fast. In the “Amazon Age,” when the e-commerce giant has set a standard for fast deliveries that all others must follow, our agility keeps your business highly competitive, no matter the size of your competition.
Our quick turnaround times also apply to the processing of your inbound goods on the day they are received. We keep up-to-the-minute accurate records of your inventory and work with you to determine when each product needs to be reordered. Upon shipment, your new inventory is immediately processed, reducing the possibility of back-ordering and customer wait times to an absolute minimum. Your customers expect what they want when they want it, and it is the job of your quality assurance partner to deliver.
Learn more about how Ridgway can assure the quality of your customer experience. Connect to a Fulfillment Specialist by getting in touch online or by calling us at (214) 997-0364.